Troubleshooting

If you have forgotten your password

You can reset your password from the sign-in screen. Follow the instructions on the screen to send a password reset email.

Manga is not displaying or readable

Depending on your network connection, it may take some time for the manga to appear in the viewer. If it doesn't display after a while, please try clearing your browser's cache.

Purchased works are not in the bookshelf

Please check the following regarding your purchase:

• Is the account you are signed in with the same as the one used for the purchase?
• Did you receive a confirmation email at the time of purchase?

If you are signed in with the correct account and have received the purchase confirmation email, but the work is still not appearing in your bookshelf, please contact us through the contact page for further assistance.

• If a problem cannot be solved via this help page, please contact us for assistance.

  Please send us an email to the below address.

  mailto:support@emaqi.com

  【note】

  Support Hours

  Monday - Friday 9:00 am - 06:00 pm JST

  • Except Japanese national and consecutive holidays.

  All responses will only be sent by email to the address provided in your inquiry.

  • Please confirm the setting of your email inbox so that you can receive our reply from "@emaqi.com".
  • We will try to respond to your inquiry as soon as possible, however, depending on the content, it may take several days.